Read this while holding your side. The bar just keeps getting higher for what companies are expecting their customers to do. The number of illogical instructions in the latest email from Verizon defies belief. Honestly, I think this is over my head.
Also remembered that I'd just parenthetically mentioned problems with logging into AT&T's redesigned site. Question: do the people redoing sites talk to the people who did the original design? User experience here leaves, shall we say, a tad to be desired.
Dear J. Lipnack,
Thank you for your prompt response. I have confirmed your user ID via a separate secure email you confirmed you received. Though the user ID will display in all capital letters, both the user ID and password must be entered in lower case. I do apologize for disturbing you at an inconvenient time, however, to comply with FCC security guidelines we
cannot send the temporary password via email.
To sign in, visit our home page:
http://www.verizon.com/residential
I do realize your's [sic] is a small business account, however, we are experiencing some issues due to recent changes in the small business access link. Do not click the 'Business' tab, but instead, in the 'Manage Your Account' section in the upper right hand corner, do not select 'My Business Account' but select 'Small Business Phone'. Otherwise you will be directed to the Verizon Wireless website, where your user ID and password for our site will not work. Do not change the default in 'I want to...', enter your user ID and the temporary password above and click 'Sign In'.
Once signed in, you can change the password on the 'My Profile' link.
I hope I have assisted in resolving your reason for contacting us. If you have additional questions, or if we may be of assistance to you in the future, please let us know. We look forward to serving you.
Thank you for using Verizon. We appreciate your business.
Sincerely,
Vicki
Verizon eCenter
