Apparently, my Verizon-problem posts are rather loud scratches on the blackboard, if one can judge such things by the number of hits, detailed comments both here and on Facebook, not to mention the other blogs linking back to mine.
So, Verizon Customer Service Department, wherever you are, take a look at what Craig has to say at Useful Usability. It doesn't have to be like this. Plus I still can't follow the latest "directions." Or maybe I can - who has time to not do what you're telling me to do if only I were good at interpreting double negatives?
