Robert Scoble is a legend in social media - I think he must be a legend because I "hear," i.e. read, his name all the time, often with pointers to his posts. This one is not to be missed.
Scoble went to visit Zappos, the shoe/handbag/sunglasses distributor with free shipping that certain female relatives of mine obsessed with shoes (no names, please) loves. Alas, as previously disclosed, I am not much of a shopper, online or otherwise, but if I need shoes, etc., going forward (early indications are that this might happen), it's Zappos for me.
Here's why, as reported on Scobleizer, Robert's blog.
And it ain't because the CEO, Tony Hsieh, tweets. It's because this view of corporate transparency and employee responsibility is precisely what the world needs more of. Presidents! Generals! Chairs of Boards, hark hark!
--Thanks to Matthew Ingram, whose tweet got me to Scoble.
