Patti Anklam, who participated on the Twitter panel, provides a great summary and writes about some unspoken-at-the-time thoughts, including the red flag of security, on AppGap, "Twitter in the Enterprise."
Great session. Huge thanks to panelists Clara Shih (@clarashih), Bill Ives (@billives), Patti Anklam (@panklam), Isaac Garcia (@isaac garcia) and @me-self.
And thanks to the terrific audience who rose, literally, and contributed many thoughts, not to mention hundreds of tweets. I'm listing them in full here and perhaps, time permitting, we can cull what was said and do a proper summary of all the insights. In the meantime, some pictures, with thanks to ace photographer Jeff Stamps.
So many that they made people line up at the door. Thanks, all!
From right, Bill Ives, Clara Shih, Isaac Garcia, me (where's Patti Anklam?)
People already tweeting and we'd barely started
My team in front row (they eventually smiled)
And now for the tweets, unedited, in reverse order, and jumping to next page
I'm doing a webcast on virtual leadership in a couple of weeks for eighty people, all situated virtually and all around the world. The link between the executive sponsoring the event and me will be via Cisco's Telepresence -- though for everyone else, thank heavens, I won't be in high def.
In preparing for the webcast, I asked a few questions of one of my virtual leadership role models (scroll down for some great pics taken the same day this one was), John Halamka, CIO at Beth Israel Deaconess Hospital, whose answers I thought others would enjoy seeing:
Q: You're on the move constantly. How do you maintain strong relationships with your direct reports?
*I live by Blackberry, laptop and conferencing technologies (Webex, iChat, Telepresence)
Q: What do you find most difficult as a "virtual" leader?
*Managing communications while constantly traveling is challenging. My goal is to reduce the hours spent in airports through more virtual work
Q. What do you find to be easier when you're virtual?
*I eliminate many hassles - Parking, traffic, airport security lines, delayed flights, and lack of places to recharge my devices
Q. In terms of your reporting to your boss, how has your non-face-to-face presence affected your relationship?
*Paul [Levy, BIDMC's CEO] is just as virtual to me - we live in the world of social networking and web connectivity
Q. What advice on maintaining virtual connections with customers do you have for others who are very tech-savvy but whose customers may be less so?
*It's a journey. Start by eliminating as many face to face meetings as you can and set a goal of less travel/less in person meetings each year.
He comments here on occasion and has made headlines of late when he discovered that his medical records contained, shall we say, a few inaccuracies when transferred to Google Health.
Today, e-Patient Dave, the person/blogger who passes in the real world as Dave deBronkart, is featured in Elizabeth Cooney's interview, "The excellent patient," in The Boston Globe (which, btw, continues to arrive in the driveway). Congrats, Dave, and thanks for all the good work you're doing on behalf of patients, reminding us all that our best advocates are ourselves.
John, CIO of Beth Israel Deaconess Medical Center (and Harvard Medical School), did a great job. I snapped a couple of pictures from the screen and sent them to him right after the show was over.
Not an award-winning photo but just think about it: John's being webcast from the NASDAQ studio in Times Square, I'm watching on the web, taking the pictures with my phone, then sending them to him seconds later. This stuff is really miraculous, folks, and we don't often stop to think about how easy it's all become.
(Concerned as I am about the fate of newspapers, I'm joining "links" today with other bloggers who want to keep our hometown paper alive. My other posts about newspapers here.)
We, particularly those of us in New England, have all read recently about the threat of possible closure faced by the Boston Globe. A number of Boston-based bloggers who care about the continued existence of the Globe have banded together in conducting a blog rally. We are simultaneously posting this paragraph to solicit your ideas of steps the Globe could take to improve its financial picture:
We view the Globe as an important community resource. And, we think that lots of people in the region agree and might have creative ideas that might help in this situation. So, here's your chance. Please don't submit nasty comments or sarcasm: Use this forum for thoughtful and interesting steps you would recommend to the management that would improve readership, enhance the Globe's community presence, and make money. Who knows-- someone here might come up with an idea that will work, or at least help.
Thank you from the community of bloggers (and please feel free to pick this up and put on your blog).
Something's been going on around the country--and in other countries too--where instead of people behaving in predictable ways as the economy has worsened, they're choosing to use their creativity in service of humanity. The media loves this and there are segments on nearly all the news programs about people stepping outside the bounds and "making a difference," as the NBC Nightly News calls its now-regular segment.
My friend Paul Levy, who's shown up a time or two before here, has found himself in the limelight as a result of the choices he's made as head of Beth Israel Deaconess Medical Center, where revenues are off $20 million this year, which translates into 600 jobs. Paul's written plenty about this on his blog; if you click over there, you'll be able to follow the whole story.
Because of his approach to "running a hospital," he took the problem to the people and naturally they responded. After a series of town meetings where Paul laid out the problem, the hospital opened an online forum where people could anonymously post suggestions. They got tons (detailed data on his blog about all of this).
Long/short, through voluntary salary reductions from the top to deep in the organization and some other cuts, like suspension of 401(k) matches and removing payments for people's beloved Blackberrys, they've whittled down the number of jobs at risk to about 140, maybe fewer (I'm losing track a bit).
Enough of the story. Point is that the national press caught on and last night, the hospital was featured on that very NBC segment, Making a Difference, and tonight, it was featured on PBS's Newshour with Jim Lehrer as part of a longer piece reported by Paul Solman. Afterward, Paul S. asked Paul L. to record a bit more, a six or so minute piece where the hospital guy tells the TV guy how the whole wonderful thing came down and how anyone else could replicate what he'd done in four easy moves: be transparent; provide a forum for participation; be respectful; and explain decisions logically, in plain, straightforward language that people can understand.
Every bit of this is worth your seeing and reading, every bit. Please spread the word.
[Special note to those who know my strange life on trains where I meet all manner of people: A couple of years ago, I was getting off the train in New York when I realized Paul Solman was right behind me. Although we hadn't crossed paths since we both had written for the long-gone Boston After Dark in the deep dark past, I cheerily introduced myself. One thing led to another and next I knew, we were sharing a cab, Paul on his way to visit his 93-year-old father still living in the apartment where Paul had grown up on the Lower East Side, just a few blocks from where my grandfather had lived, and me on my way to my jewels in Brooklyn, aka daughters and son-in-law.]
Interesting piece, "Resolving Disagreements in Virtual Teams," about how being virtual actually can help resolve conflicts rather than make them worse. Even more, Loyal Mealer says, face-to-face teams might try the same things. I like this kind of counter-intuitive thinking and am hereby placing one more chit on the ROI scale of things that can't actually but measured about virtual work. This idea supports the conventional, if you can call a relatively new idea conventional, wisdom about virtual teams--that you should save the tough stuff for conference calls rather than insisting on face-to-face meetings. Excerpting the bits that really stand out to me:
Whether you are managing a virtual team or a traditional one, I have
learned from many years of team experience that even the most
emotionally charged of disagreements can be resolved when people bring
hard data to the table to support their positions and engage in an
open, honest, respectful dialog around the data...
...Having something visual on which everyone can focus their attention
removes a great deal of the ambiguity and misunderstanding nearly
always present in a disagreement. The very act of putting ‘pen to
paper’ requires that ideas be articulated, enumerated and quantified...
...As it turns out, this process can actually run better with a virtual
team than face-to-face provided everyone has access to a decent
real-time PC desktop sharing tool. I personally believe this is true
because people are unable to see eye-rolling and other body language
cues from others that tend to escalate emotions. Instead, everyone is
forced to vocalize their feelings and ideas, making intentions clearer