Give yourself the gift of 12 minutes listening to Jennifer Pahlka's TED talk, "Coding a Better Government." She knows. Jen founded and is executive director of Code for America. Simple description: "Helps governments work better for everyone with the people and the power of the web."
I met Jen about five years ago when she called asking me to participate in what became Enterprise 2.0, then called Collaborate 2.0 ... I think. Liked her instantly. Plus she gave her daughter one of the all-time very cool names: Clementine.
We'll be posting more on this shortly but in the meantime listen to what she has to say. This great quote is at about 9 minutes.