In interviewing someone yesterday for an upcoming presentation, he made this good distinction in his workforce: remote workers, who are indeed far away and rarely, if ever, come to the office, and telecommuters, who work from home but come into the office once or twice a week.
Each requires separate engagement strategies with the harder challenge coming with those who are remote. One way this exec addresses it: remote workers lead conference calls. Results in very high participation from those at a distance.

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