Our friend Rick Swanborg of ICEX has a piece in CIO about "Mitre's Knowledge Management Journey," detailing what Mitre's done in regard to knowledge management. Take a look. Nice work, Rick. A bit of it here:
February 27, 2009 — CIO — Since knowledge management (KM) first bubbled up in the mid-1990s, many organizations have tried and failed to reap its benefits. Certain enterprises never gave up. Mitre, operator of three federally funded research and development centers, is one of them. Over the past 13 years, it built a comprehensive KM environment through experimentation and internal sponsorship. The company fosters a knowledge-sharing culture to bring its extensive expertise to bear on customer needs.
The Situation: With more than 6,000 Mitre scientists, engineers and professional staff, the opportunity for staff to tap each others' experience is high. The challenge is to do this efficiently and with low overhead, while employees simultaneously work on hundreds of projects.
What They Did: Mitre started by creating a straightforward people locator as part of the Mitre Information Infrastructure (MII). This locator, or "phone book," relied on existing data from project management, time sheet and human resource systems to identify which employees worked on various assignments over time. As KM Director Jean Tatalias states, "This capability connected people to projects to organizations and to their open document spaces, allowing staff to navigate across all these dimensions."