The battery on my MacBook died and Apple sent me a new one that arrived the next day. To swap them out, you have to remove the dead one (duh). Mine was "swollen," technical term, as per Apple support. I pried, used dangerous tools, and ultimately headed for the nearby Apple store at 8 last night. The mall was deserted; the Apple store was jammed. Swarms of clerks buzzed the store, jumping customers as they walked through the door. All kinds of customers, by the way. Looked like the UN was in session.
Most customers behaved; a few took out what seemed like lifetimes of unhealthy relationships on the clerks. A woman in pearls and a mauve sweater set, a french twist, and occasionally sunglasses, and armed with a letter from her husband, "who's a lawyer," was returning a number of items and was furious over the "re-stocking charge" (I don't like it either, btw) and wasn't going to "take it." She'd bought a MacAir but has dial-up, which is what made her so mad. It should have ports. Ms. MacAir has no ports (get it, "air"). The customer said the clerk had deliberately misled her into buying it and needed better training. The manager handled this one, with only one eye-roll when the customer finally put her head down to sign the return receipt.
I had plenty of time to watch this because the woman whose daughter technically preceded me in line for the "Genius Bar" (refers to clerks not customers) was upset too. She spent a very long time exasperating at the genius over the form she was filling out. The genius kept his cool. I don't know what her gripe was but clearly Apple was at fault, as well as the clerk, and this and that. When she finally got up to leave, she moved only a foot or two away and she too rolled her eyes at me as if I agreed with her.
I slid onto the stool at the bar.
Me: Do you get any training in psychology for this job?
Genius: Not enough.
Battery removal taken care of swiftly. The genius had "a very thin tool" in the back, to where he absconded with my machine for a few minutes.
I'm now fully charged. Watch out.